Customer Support Strategy
Organizational Structure
Improving Services Delivery Model
Manage Outsourcing Initiatives
Vendor Selection for IT Helpdesk
Applications Dev & Support
Managed Cloud Services
Network & Security Management
End User Services
IT Helpdesk & Remote Support
Permanent Staffing
Contract Staffing
Outsourced Recruitment
Hybrid Solutions
Build-Operate-Transfer
Helped client put together 3-year roadmap to improve quality of application and help-desk support. Executed the plan by transitioning existing support staff to our payroll. Hired new resources and scaled team. Reduced attrition.
Helped client create plan to reduce IT infrastructure support costs by 15%. Created plan by balancing workload by hour, weekday/weekend, by skill-set, and language. Supported client by providing additional staffing.
JG HOUSEHOLD EXPERTS PRIVATE LIMITED
#5, MCHS, SECTOR 4, HSR LAYOUT, BANGALORE
CIN: U74900KA2015PTC080079